Shipping & Returns
Shipping & Returns Policies
Enjoy free shipping on orders over $89 in most Canadian provinces. The shipping rate is dependent on the shipping destination and the delivery speed (you have the choice between Standard, Express, and Overnight shipping services).
Enjoy free standard shipping in Zone 1 (BC, AB, SK, MB, ON, and QC) with your purchase of $89+ (after all discounts apply).
Destinations in Zone 2 (NT, YT, NU, NL, PE, NS and NB) are charged the following flat fees:
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In Zone 2, we charge a $25 flat fee for orders up to $157.99.
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Enjoy free standard shipping with your purchase of $158+ (after all discounts are applied).
You also have the option to choose another (faster) shipping method of your choice, but by selecting those you are choosing to pay for shipping.
Free shipping on all orders of $89+ in Zone 1.
Orders typically ship within 3-5 business days. Delivery times vary by location, but we'll always send tracking so you know exactly where your order is.
Delivery times are 7-10 business days. Please note that all delivery times are estimates, as sometimes unexpected carrier delays can occur without warning. Due to this, we are unfortunately unable to guarantee delivery by any particular date. Once a package has left our facility for the carrier to process, we are unable to intercept the package to expedite delivery or redirect it to a new address.
Note: We do not process orders on Canada wide statutory holidays and AB statutory holidays.
Order Cancellations
Once orders have been processed, meaning shipped, we cannot accept cancellations. Should you wish to cancel your order please send an email to info@chicobab.ca to inquire about your order status.
Address Corrections
If you input your address incorrectly please send an email to info@chicobab.ca as soon as possible to inquire about order status.
Please note customers are responsible to provide the correct address. If a second shipment is needed due to incorrect address supplied by the customer, additional freight charges will apply.
PO Boxes & International Addresses
At this time, we ship within Canada only and are unable to deliver to PO boxes or international addresses.
Shortages & Damages
Shortages must be reported to our office within 3 days of receiving your order. For any packages damaged in transit, please get in touch with us as soon as possible at info@chicobab.ca, along with the pictures of the damaged item
For any packages lost in transit, please get in touch with us as soon as possible at info@chicobab.ca. We will open a trace with the courier immediately. We will process a replacement as soon as the courier has completed their trace and deemed the package lost.
Returns
Because our products are consumable, we're unable to accept traditional returns. That said, your experience matters to us, and if something isn't right, we'll always work with you to make it right.
If you have questions about shipping or your order, we're always happy to help. Just reach out at info@chicobab.ca.
Lost or missing shipments
If your shipment shows as delivered to your address, but is missing, you must report the lost shipment to the carrier and follow up with them.
VitalyTeas Ltd will not be held responsible for orders shipped to a wrong address due to an incorrect or incomplete shipping address provided by a customer.